Easy Instructions for Refilling Kimberly-Clark Paper Towel Dispensers
Refilling a paper towel dispenser can be a bit of a learning experience, but once you get the hang of it, it becomes much easier. One of the most frequently asked questions is how to open a paper towel dispenser. That’s why we’ve created a simple, step-by-step guide to help your facilities team quickly and correctly refill and open Kimberly-Clark Professional paper towel dispensers—so guests and employees never have to deal with wet hands.
In this blog, we’ll use the Scott Essential Automatic Hard Roll Paper Towel Dispenser as our example, walking you through how to properly change the paper towel roll step by step.
How to Refill Kimberly Clark Paper Towel Dispenser
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- Safety First: Ensure you’re wearing appropriate protective gear and following all relevant safety regulations and procedures.
- How to open a paper towel dispenser: Insert the key into the slot located at the top of the dispenser and push down.
- Remove the Empty Roll: Grasp the roll holder arm and gently pull it away from the empty core to release it from the dispenser.
- Insert the New Roll: Pull the roll holder arm to the side and place the new paper towel roll onto the hubs.
- Leave Paper Towel Slack: Install the roll so the sheets feed from the back. Thread the sheet into the dispenser mechanism by guiding the tail under the stationary holder shaft while turning the emergency feed knob on the side of the dispenser.
- Final Step: Once the paper towel is properly threaded around the drum and visible near the dispenser opening, close the dispenser door firmly.
Kimberly-Clark Professional: Trusted Brands for Smarter Hygiene
Kimberly-Clark Professional offers a wide variety of commercial paper towel dispensers to help you improve efficiency, reduce waste and improve hygiene.
Their collection of Scott® Pro, Scott® Essential, and Scott® Control Automatic Paper Towel Dispensers offer the enhanced hygiene your employees, patients, and guests want, such as hand-free, motion-activated dispensing that ensures you only touch the towel you use.
Kimberly-Clark Professional also offers a variety of Manual Paper Towel Dispensers designed to be used with Scott® and Kleenex® brand hard roll, folded and center-pull paper towel refills.
Paper Towel Compatibility: What You Need to Know
It’s important to make sure the paper towels you’re using are compatible with your dispenser. For example, if you’re using the Scott Essential Automatic Hard Roll Paper Towel Dispenser, C-fold paper towels won’t work. This model requires Purple Core Hard Roll Towels, which are available from W.B. Mason.
Kimberly-Clark Professional has a wide variety of dispenser collections to fit your needs. Below we have curated a list showcasing their restroom collections—all available from W.B. Mason.
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Kimberly-Clark Professional Paper Towel Dispensers |
Paper Towels |
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Elevated design
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Engineered to provide confidence, designed to elevate your space, ICON ™ dispensers add refinement and reliability to your restroom. |
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Increase productivity with an enhance image |
Scott® Pro Collection and quality Plus product solutions provide a positive restroom experience that also enhances staff productivity and helps you manage your bottom line. |
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Reliability you can count on |
Scott® Essential Collection and Standard Products are a perfect choice for locations that demand consistent performance and cost-effective solutions. |
Smart Stocking Starts with Kimberly-Clark Professional
Looking for paper towel dispensing systems with different product quality options? Or an easier selection process for consumables? Shop Kimberly-Clark Professional dispenser and refills on wbmason.com to keep your facility stocked and running smoothly.
References
Kimberly-Clark Professional. Scott Essential Dispenser Collection. (https://www.kcprofessional.com/en-us/-/media/global/content-hub/documents/204502249_pdf.pdf). Accessed October 22, 2025.
Kimberly-Clark Professional. ICON. (https://www.kcprofessional.com/en-us/-/media/global/content-hub/documents/204502248_pdf.pdf). Accessed October 22, 2025.
Kimberly-Clark Professional. Scott Pro Dispenser Collection. (https://www.kcprofessional.com/en-us/-/media/global/content-hub/documents/204502247_pdf.pdf). Accessed October 22, 2025.
